We deploy Kian alongside your existing tools — voice, chat, email, WhatsApp. Kian classifies, drafts, and escalates. Humans stay in the loop on the hard calls.
“I've been a customer for 7 years now and this is the third time my order has been delayed without a single update…”
“Surfacing this to Theo. 3-incident pattern + 7-year tenure — drafting a context note, not a reply.”
Channels, classification, drafting, escalation, runbooks, guardrails, analytics. Kian runs the routine so your team handles the exceptions.
Voice, chat, email, WhatsApp — Kian treats them as one conversation per customer, not four parallel inboxes.
Refunds, password resets, “where's my order?” — Kian handles them. Real numbers, not demo math.
Classification → draft → handoff. Every step streams to your dashboard and Slack.
“3rd time my order has been delayed without a single update…”
Kian writes the reply. You hit send. The hard calls always stay yours.
Classify, verify, take action, sync your tools. Kian completes the whole loop — not just the reply.
Write the SOP once. Kian follows it on every matching ticket. Update the SOP, all replies update.
Tone, allowed actions, off-limits — every reply stays inside the lines.
Read tickets from where they live. Write replies back. No data migration.
Voice, outbound, autonomous ops. The roadmap is a hand-off, not a promise.
Resolution rate by channel, by customer, by Kian version. Real numbers your team takes to QBR.
We deploy. We tune. We hand over keys when you're ready. Most teams ship to production in 10 working days.