Kian triages, drafts, escalates, and hands off — across voice, chat, email, and WhatsApp. Ten capabilities that turn the operator role into infrastructure.
“I've been a customer for 7 years now and this is the third time my order has been delayed without a single update…”
“Surfacing this to Theo. 3-incident pattern + 7-year tenure — drafting a context note, not a reply.”
Every signal Kian touches — from intake to handoff — runs the same loop: classify, draft, ask if unsure, escalate to a human on the hard calls.
Every inbound is classified in under a second. Intent, language, sentiment, urgency — surfaced before the operator opens the thread.
Drafts wait on a human only when they should. Approve in one click; everything below your risk bar ships automatically.
Hard calls land in your channel of choice with the full thread context — and Kian’s reasoning attached.
Every PII match is logged and redacted before it touches a model. Cards, phones, SSNs — gone before the prompt is built.
Kian recognizes the customer instantly and pulls the right context — sources, history, prior tickets — before drafting the reply.
One Kian instance, isolated per workspace. Each tenant gets its own data, guardrails, and brand voice — and switches in a click.
Every action Kian takes in your stack — drafts, escalations, runbook runs — is logged with timing and outcome. Replayable, auditable, debuggable.
import { Vallit } from '@vallit/sdk'; const kian = new Vallit({ apiKey: process.env.VALLIT_KEY }); await kian.route({ channel: 'email', content });
Programmatic access to Kian. Per-workspace keys, scoped permissions, rotateable on demand. The Vallit SDK ships for Node, Python, and Ruby.
Slack, Gmail, Salesforce, Notion, HubSpot — plus a dozen more. Kian writes to the tools your team already lives in.
The right chunks of customer history, surfaced before Kian drafts a reply. Tier, prior tickets, refund windows — all in the prompt, none in your way.
We scope, build, and deploy alongside your existing stack. Voice, chat, email, WhatsApp — humans stay in the loop on the hard calls.